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Our services
ABOUT ELCHECK FLOW
Our mission:
At Elcheck Flow, our mission is to provide innovative, reliable, and cost-effective utility management solutions. Through our prepaid meter systems for electricity, water and gas, we empower customers with greater control over their consumption, promoting efficiency and sustainability. We strive to enhance the customer experience by offering transparent billing, real-time usage data, and seamless integration, while contributing to environmental conservation and fostering community growth.
Our Vision:
To be the trusted leader in utility management, transforming how communities access and manage electricity and water. Our vision is to create a future where smart, prepaid utility solutions are the standard, fostering sustainable practices and improving the quality of life for individuals, businesses, and communities worldwide.
OUR SOLUTIONS
Prepaid Metering Solutions for Private Property Owners & Management Agents
At Elcheck Flow (Pty) Ltd, we offer innovative prepaid metering solutions tailored to private property owners and property management agents. Whether you are managing a residential complex, commercial property, or mixed-use development, our prepaid systems for electricity, water, and gas ensure seamless utility management, cost control, and transparency for both property owners and tenants.
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STS Prepaid Electricity, Water, and Gas Meters
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Smart Time-of-Use (TOU) Prepaid Meters
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TOU Bill Indicators
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Advantages of Our Solutions for Private Property Owners & Management Agents
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Municipal Account Audits & Queries
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Complex Maintenance
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What is prepaid sub -metering?Prepaid metering is a system that allows customers to pay for their energy consumption in advance. This means you can top up your meter with credits before using electricity, which helps in budgeting and managing energy costs.
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How does prepaid metering work?Customers purchase prepaid credits that are then used to power their homes or businesses. The meter deducts the consumed units from the available balance until it reaches zero, at which point power is cut off until additional credits are purchased.
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How do I check my balance?You can check your balance by viewing the display on your prepaid meter. Many meters also offer the option to check your balance through the Property Wallet app.
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Where can I purchase prepaid credits?Prepaid credits can typically be purchased at designated retailers, online, or directly through your utility company’s website or app. Please see Buying options tab on our website.
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What happens if I run out of credits?If you run out of credits, your electricity supply will be interrupted. You will need to purchase additional credits and add them to your meter to restore power.
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Can I transfer credits to another account?You will have to fill in a transfer form, contact our call centre to assist.
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Is there a fee for using prepaid metering?It's best to check with the call centre for details related to fees and charges for your complex.
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Who can I contact for more information?For more information, you can contact our customer service at 067 427 4009] or mail us at support@elcheckflow.co.za. Our representatives are available to assist you with any questions or concerns.
Call Center Hours (available for metering solutions):
Monday - Friday: 08:00 - 20:00
Saturday: 08:00 - 15:00
Sunday: 08:00 - 13:00
Liesl Kleynhans
067 427 4009
info@elcheckflow.co.za
Our friendly staff are always ready to help and assist you. Guaranteed service with a smile!
©2024 for Elcheck by Screendeep.
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